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How One Franchisee Saved $189,000 With One Simple Change

Cartoon restaurant manager smiling and holding up a large green dollar bill in a fast food dining area, representing the savings from implementing the Restaurant Employee Safety Training program.

And why no one—not even the state—could believe it worked so well

When I first walked into the interview, I wasn’t applying to be an HR manager. I was interviewing for a General Manager position. But by the end of the conversation, everything had changed.

The Director of Operations looked at me and said, “Corporate keeps telling me I need to hire an HR person, but I don’t want just anyone. I want someone who’s actually worked in restaurants. I need someone who understands what it’s like in the trenches.”

That’s how I became the HR Manager for a 13-unit franchise of one of the largest restaurant corporations in America.

But here’s the catch: the franchise was in trouble. Serious trouble.

The Workers’ Comp Crisis

Their workplace injury rates were sky-high—and the state was getting ready to revoke their workers' comp insurance. That meant no legal way to stay in business.

I had just gotten hired when the state came in and said, “This is your final warning.”

My Director of Ops turned to them and said, “We’ve just brought on someone new who’s passionate about safety. Give us one more chance.”

They agreed—barely.

So I rolled up my sleeves and started from scratch.

Building a Real Safety Program (From the Ground Up)

I knew this couldn’t be a one-and-done training.

I’d worked for this corporation before—in fact, I’d been through their official safety training multiple times. The materials were solid. They even had instructions like “Don’t drop fries in too fast” right there in the handbook.

But what they didn’t have was ongoing reinforcement.

So I created it.

Each month, I wrote and produced new training videos with real scenarios and voiceovers designed to stick. At our monthly GM meetings, I handed each manager the new video and sign-off sheet. They’d train their assistant managers, who would train the rest of the team—and every employee signed off to show they’d completed it.

We tracked everything. We repeated key messages. We made safety a part of everyday life.

And guess what?

The Turnaround No One Saw Coming

Within months, our XMOD (Experience Modification Rate) started to drop.

Within a couple of years, we had saved so much on our workers’ comp premiums that the franchise got a 40% discount—just in that one year.

That’s $189,000 saved, not to mention all the indirect costs avoided from fewer accidents, better morale, and a safer workplace.

The state workers’ comp board came back for a follow-up visit and said, “Wait, what happened here?”

They asked to see the system I had built.

So I showed them.

They liked it so much they tried to replicate it… but their version didn’t come close. (One of their videos featured a single stick figure standing next to someone talking about safety—it was so dull, even I started falling asleep.)

What I had built took years, but it worked—because it was real, and because it was consistent.

Why This Story Matters

You don’t need to be a big corporate office to make safety work.

You don’t need to hire a full-time HR manager either.

With the Restaurant Employee Safety Training (REST) program, you get the exact same monthly training structure I used to turn that franchise around—only now it’s even better.

  • 13 complete safety modules
  • Delivered every 28 days
  • Video-based, phone-friendly, and instantly accessible
  • Quiz and certificate included
  • And best of all—once you give an employee access, they have it for life

When accidents drop, premiums drop. That’s how you save $189,000… and sleep better at night.

Want to make your own safety success story?

You don’t have to build a program from scratch like I did.
Just start with REST, and let us help you protect your team, your bottom line, and your peace of mind.

Explore the Safety Program Now

 Train Your Whole Team for Less Than the Cost of Lunch.

You don’t need a subscription to protect your people.

Get $260 worth of restaurant safety training — all 13 short OSHA-aligned modules, with quizzes, certificates, and lifetime access — for just $25 per employee.

Want to train your entire team for just $5 each?
Ask your insurance provider about our REST partner discount!

Get the Complete Safety Kit Now ($25)

Have Questions About REST? Let’s Talk Safety.

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